1. Home
  2. FAQ
Frequently Asked Questions

Jilievo Con FAQ — All your questions answered here

Every question you might have about registration, login, deposits, withdrawals, bonuses, games, and security — all answered on this one page. If you still can't find what you need, our support team is always here to help.

Search for a question

50+ Answer
8 Category
24/7 Live Support
English Support Language

What can we help you with?

Browse the categories below to find the information you need

Account & Registration

All questions related to registration, KYC verification, password reset, and account management.

Deposits & Withdrawals

Rules and timelines for depositing and withdrawing funds via Mobile Pay, Nagad, and bank transfer.

Bonuses & Rewards

Information on welcome bonuses, cashback, free spins, referral offers, and VIP points.

Games & Betting

Answers to questions about Live Casino, slots, Sports Betting, and game rules.

Security & Privacy

Information on account security, two-factor authentication, data protection, and fraud prevention.

Technical Issues

Solutions for app download issues, loading problems, payment failures, and other technical difficulties.

Questions are organized by category below. Click on a tab to go to a specific section. If you can't find your answer, Log In to reach us via live chat.

Account & Registration

To register, registration page Go there and enter your full name, email address, mobile number, and a strong password. Once registration is complete, a verification link will be sent to your email. Click the link and your account will be activated.

You must be at least 18 years old to register on Jilievo Con. This is not optional — it is a mandatory requirement under our policies. A national ID or passport must be submitted through the KYC process for age verification.

KYC (Know Your Customer) verification is required to confirm your identity and protect your account from fraud. Verification is typically completed within 24–48 hours. Submitting clear, legible document photos helps speed up the process.

on the login page Click the "Forgot Password?" option. Enter your registered email address and a reset link will be sent to you. The link is valid for 1 hour. If you don't receive the email, check your spam folder or contact support.

No. Only one account is allowed per person. Any attempt to create multiple accounts will result in all accounts being permanently suspended and balances may be forfeited. All benefits are available through a single account.

After logging in, you can update your phone number, email, and certain personal details from Profile Settings. To change your name or date of birth, you may need to contact our support team.

Deposits & Withdrawals

Jilievo Con currently supports the following deposit methods:
  • Mobile Pay (Personal & Merchant)
  • Nagad
  • Rocket (DBBL)
  • Bank Transfer
  • Cryptocurrency (USDT, BTC)

The minimum deposit is just ৳200, easily sent via mobile banking (Mobile Pay/Nagad). First-time depositors also receive a special welcome bonus.

Withdrawals to mKash/Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. If your KYC verification is pending, your first withdrawal may take a little longer.

Deposits are usually credited instantly. Occasionally, network delays may push this to 5–15 minutes — try refreshing the page. If it's been more than 30 minutes, contact support with your transaction ID.

Jilievo Con does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own charges. There is a daily maximum withdrawal limit that varies depending on your account level.

Bonuses & Rewards

Your welcome bonus will be credited to your wallet automatically after your first deposit following registration. Bonus amounts and terms may change periodically. To see the latest offers, Rewards Page Visit.

A wagering requirement means you must place bets totaling a specified multiple of your bonus before you can withdraw it. For example, a 10x requirement on a BDT 1,000 bonus means you need to wager BDT 10,000 in total. Each bonus has its own terms and conditions.

Share your referral code or link with a friend. Once they register and make their first deposit, both of you will receive a bonus. For full referral bonus details, Rewards page View.

A portion of your net losses is returned as cashback on a weekly or monthly basis. The cashback rate depends on your VIP level — the higher your level, the more you get back.

Games & Betting

Jilievo Con offers:
  • Live Casino (Baccarat, Roulette, Blackjack)
  • Slots (thousands of variants)
  • Fishing Games
  • Sports Betting (cricket, football, tennis)
  • E-Sports
  • Lottery & Number Games

Live Betting lets you place bets in real time while a match is in progress. Odds change from moment to moment, and you can bet at any point during the game. On the Match Odds page You'll find information on all ongoing matches.

Yes, Jilievo Con is fully mobile-optimized. You can play all games directly in your browser. For an even smoother experience, Download Our App — available for both Android and iOS.

No. All games on Jilievo Con use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of our games. We are fully committed to transparency.

Security & Privacy

Yes. Jilievo Con uses 256-bit SSL encryption. Your personal information and financial data are secured at the highest level. We never sell your data to third parties.

Log In then go to Profile Settings. Under the "Security" tab, you'll find the two-factor authentication option. Activate it with your mobile number — after that, an OTP will be required every time you log in.

Change your password immediately and log out of all devices. Then send a detailed email to support@jilievocon.bet. Our security team will take action within 24 hours.

No. No Jilievo Con employee, support agent, or representative will ever ask for your password, OTP, or PIN. If anyone does, it's a scam — report it to us immediately.

Technical Issues

The Jilievo Con app is available directly from our Download Page Android users can install the APK directly. iOS users get the full experience through their web browser.

Start by clearing your browser cache. Check that your internet connection is stable. Try a different browser. If the issue persists, contact our support team with a screenshot.

If you lose connection, your game state is saved on the server. When you reconnect, the game resumes right where you left off. If a result had already been determined, you can find it in your game history.

To install a third-party APK on Android, you'll need to enable "Install from unknown sources." Go to Settings > Security > enable Install from unknown sources. For a detailed guide, on the download page Yes.

VIP Program

You can start earning VIP points as soon as you register. Points accumulate with every bet or game you play. Once you reach a certain points threshold, you'll be automatically upgraded to a higher VIP tier. For more details, on the VIP page View.

VIP members enjoy:
  • Higher Cashback Rates
  • Fast-Track Withdrawal
  • Dedicated Account Manager
  • Access to Exclusive Tournaments
  • Birthday Special Gift

Points don't expire as long as you stay active. However, if there's no activity for an extended period (typically 90 days), your points may be reset. Keep playing regularly to keep your points active.

Responsible Gaming

Yes. You can set daily, weekly, or monthly deposit and betting limits from your profile settings. It's an effective way to keep your spending in check. To learn more, Responsible Gaming page Go.

Yes. You can temporarily suspend your account for anywhere between 24 hours and 6 months at any time. You won't be able to log in during this period. If you need a permanent closure, contact our support team.

Gaming addiction is a real issue and nothing to be ashamed of. Jilievo Con is committed to responsible gaming. Our Responsible Gaming page You'll find resources and support information. If needed, contact our support team directly.

Can't find an answer? Contact us

Live Chat

Get instant support in Bengali and English, available 24/7.

Start Chat
Email Support

For more complex issues, reach out via email. You'll receive a response within 24 hours.

support@jilievocon.bet
Support Hours

Our support team is available 24 hours a day, 7 days a week.

Average response time: 5 minutes
Useful Links

Tips: Most issues can be resolved right here on the FAQ page. Use the search box above to find answers by keyword.

Don't have an account yet?

Join Jilievo Con and enjoy a welcome bonus, thousands of games, and live betting.

Register for Free Download the App
Secure · SSL Protected · 18+ · 24/7 Support
বাংলা